European Union accessibility statement

Introduction

Bloomberg Philanthropies is committed to ensuring digital accessibility for all users, including people with disabilities. We are continuously working to improve the accessibility of the Bloomberg Connects mobile application and associated services.

This statement describes how Bloomberg Connects conforms to applicable accessibility requirements, including the European Accessibility Act (EAA) and applicable parts of EN 301 549.

Description of the service

Bloomberg Connects is a mobile application that provides digital guides to cultural institutions, including audio, video, text, and interactive content.

The service is available on iOS and Android devices and is used by a global audience. Content is contributed by a wide range of partner institutions.

Accessibility features

Bloomberg Connects includes a range of features designed to support accessibility, including:

  • Compatibility with screen readers such as VoiceOver (iOS) and TalkBack (Android) 
  • Support for system-level text size and display settings 
  • Audio-based content and guides 
  • Captioning and transcripts for selected multimedia content 
  • Image zoom and visual scaling features
  • Clear navigation structures and consistent layouts 

We continue to improve these features over time.

For more information about accessibility features, please visit: https://support.bloombergconnects.org/article/265-an-app-for-all-abilities 

How to use Bloomberg Connects with accessibility features

Bloomberg Connects is designed to support a range of accessibility features and alternative ways of accessing content.

Using accessibility features on your device

You can:

  • Use screen readers such as VoiceOver (iOS) and TalkBack (Android) to navigate content 
  • Adjust text size and display settings through your device settings 
  • Use standard mobile gestures and navigation patterns supported by assistive technologies

Accessing content in different ways

Where available, you can:

  • Access audio content or audio guides as an alternative to reading text 
  • Use captions or transcripts as an alternative to audio or video content 
  • Zoom into images and visual content 
  • Access sign language videos provided by some partner institutions

For the best experience, we recommend using the latest version of your device’s operating system.

Accessibility compliance

Bloomberg Connects aims to conform to EN 301 549 v3.2.1 and WCAG 2.2 Level AA.

Compliance status: Partially compliant

The core functionality of the Bloomberg Connects application substantially conforms to EN 301 549 and WCAG 2.2 Level AA.

However, some content and features, particularly multimedia and partner-provided content, do not yet fully meet accessibility requirements.

This means that while most users can access the core features of the service, some users may experience difficulties with specific content or interactions.

Known accessibility issues

We are aware of some accessibility limitations in Bloomberg Connects and are working to address them.

The most significant accessibility barriers relate to screen reader support, navigation structure, and some partner-provided content.

Screen reader and non-visual access

  • Some images and visual content may not have sufficient text alternatives, which may make them difficult to understand for screen reader users
  • Some interface elements may not fully communicate their purpose, role, or state to assistive technologies, which may affect navigation and interaction
  • Certain updates or status messages may not be announced to screen readers, so users may not be aware of changes on screen

Low vision and text resizing

  • Text resizing is supported across the app, but in some contexts (such as large headings or visually constrained layouts), scaling may be limited to preserve readability and layout 
  • As a result, some content may not fully adapt at larger text sizes

Interaction and input methods

  • Some interactive elements may be difficult to operate using alternative input methods (such as external keyboards or assistive technologies), which may affect users who cannot rely on touch interaction
  • Navigation order and structure may not always be fully optimized for assistive technologies, which may make it harder to move through content efficiently
  • Some headings or structural elements may not be programmatically defined, which may affect navigation for screen reader users

Content clarity and labelling

  • Some content may be missing clear labels or descriptions, which may make it harder to understand or interact with

Content variability (partner-provided content)

Accessibility may vary depending on content provided by partner institutions (see Section 7 for more information). Some content - such as images, maps, and multimedia - may not fully meet accessibility requirements, which may affect how easily it can be accessed or understood.

Summary

While most core functionality is accessible, some users may encounter barriers when using specific features or content. We are actively working to improve accessibility across the platform.

Third-party and partner content

Bloomberg Connects hosts content created and provided by partner institutions. While we provide guidance and tools to support accessible content creation, we cannot guarantee that all third-party content fully meets accessibility requirements.

We are working with partners to improve accessibility awareness and encourage best practices.

How we work with accessibility

Bloomberg Philanthropies integrates accessibility into the design, development, and maintenance of Bloomberg Connects.

We:

  • Follow recognized standards, including EN 301 549 and WCAG 2.2 Level AA 
  • Include accessibility considerations throughout product design and development processes 
  • Conduct regular testing using both automated tools and manual evaluation against WCAG criteria 
  • Test with assistive technologies (e.g. screen readers such as VoiceOver and TalkBack), including testing with users of these technologies
  • Carry out ongoing design, product, and engineering reviews 
  • Work with accessibility specialists, including Vispero, to support accessibility evaluation and continuous improvement
  • Work to improve accessibility awareness and practices among partner institutions 

We are committed to continuous improvement in accessibility. Our ongoing efforts include:

  • Addressing identified accessibility issues 
  • Enhancing support for assistive technologies 
  • Improving guidance for partner institutions 
  • Embedding accessibility into product development processes

Feedback and contact information

We welcome feedback on the accessibility of Bloomberg Connects.

If you encounter accessibility barriers, please contact us:

When reporting an issue, please include:

  • A description of the problem 
  • The device and operating system used 
  • Screenshots or recordings if possible 

We aim to respond to all accessibility feedback. In some cases, we may need to contact you for additional information.

Enforcement procedure

If you are not satisfied with our response, you have the right to contact the national authority responsible for enforcing accessibility requirements under the European Accessibility Act in your country.

Preparation of this statement

Prepared on: 24 June 2026

Last reviewed on: 24 June 2026

It is based on:

  • Internal accessibility assessments 
  • Ongoing testing and development practices 

This statement will be reviewed and updated regularly.

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